Frequently Asked Questions
Everything you need to know about bringing Agua into your home.
What materials are used in Agua home products?
We prioritize sustainability and durability, using premium materials such as organic cotton, sustainably sourced timber, and recycled glass to ensure your home essentials last for years.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. For larger furniture items, delivery may take 7-14 business days depending on your location and our specialized white-glove delivery schedule.
Do you offer international shipping?
Currently, Agua ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary based on the destination.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home investments.